Telemedicine provides associates an alternative to traditional site-of-care options for many common, non-emergent, acute medical conditions.  Avoid the wait, the cost, the travel and the added germs of an emergency room, urgent care or physician’s office.

All benefit eligible associates are automatically enrolled in a physician’s telemedicine consult program at no cost.

Who is Eligible and When

Active associates working a minimum of 30 hours per week, their spouse and dependent children up to age 26 are all eligible for coverage.

The coverage is effective the first of the month following date of hire. Coverage terminates on the last day of the month coincident or next following the date in which an associate no longer meets the criteria for eligibility.

What is Telemedicine?

Telemedicine is a subscription-based service for members to a network of physicians across the country; via easily accessible and user friendly telephone, smart-phone and video phone app. Members can connect with physicians through a request and call-back within minutes, receive care by a medical professional licensed in the state they reside, work or travel – all at their convenience.

Telemedicine access is available 24/7/365, providing unlimited consultations at no charge and pre-registration is not required. Prescriptions are provided and transmitted to your preferred pharmacy when applicable, and at physician discretion. Any pharmacy fills are subject to the participant’s pharmacy insurance coverage.

Common Uses for Telemedicine

Access any time of the day or night, from any location within the US (Arkansas excluded). First Stop Health can most effectively provide consultation and treatment recommendations to acute conditions  and symptoms such as:

  • Sore Throat
  • Cough
  • Sinus Infection
  • Urinary Tract Infection
  • Skin Rash
  • Eye Infection
  • Ear Ache
  • Upset Stomach
  • Muscle/Joint Pain
  • Medication Refill

Frequently Asked Questions

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New Medical cards can be ordered through your online portal at You also have access to a mobile ID card through the MyCigna Smartphone App.

Should I expect to receive a First Stop Health ID card?

You will not receive a card. Once enrolled, there is no registration or card required to use First Stop Health. Just use their call in number, website or app! 

I recently moved, how can I update my address with First Stop Health?

Your address can be updated directly through ADP ( After logging in you will go to “Myself” –> “My Information” -> “Profile”. From there you can update all personal information, including your address by clicking on the “View More” icon in the Personal information Section.

After you update your address in ADP, it will update with all benefit providers.

I am getting married, can I add my new spouse to my Telemedicine election?

Getting married is considered a Qualifying Life Event (QLE). You have up to 30 days after the Qualifying Life Event to make changes to your benefit elections, including canceling your coverage, or adding your new spouse to any benefits. If you want to make any additional changes, you can do so directly through ADP.

Coverage for your spouse will begin on the first of the month coinciding with or following your marriage effective date. In order to activate the work event in ADP, we require a signed marriage license.

Are there Out Of Network bills with First Stop Health?
As long as you use the contact information listed above, you will never be billed for the use of First Stop Health.
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Do I need to designate a beneficiary?

A beneficiary does not need to be designated for Telemedicine insurance. Your dependent(s) will be assumed as a beneficiary for this benefit.

Is my Domestic Partner Eligible for Telemedicine Insurance?

Our Telemedicine plan does not allow enrollment for girlfriends, boyfriends, siblings, domestic partners or grandchildren (unless adopted by you).

I am leaving the plan, when does my coverage end?

Coverage will end the last calendar day of the month.

My child is turning 26, when does their coverage end?

Dependents are eligible to remain on our telemedicine plan until the end of the month in which they turn 26. There is no continuation of coverage under the Mariner plan.